Shipping policy

Last updated: July 15, 2026

This Shipping Policy explains how Xplvc handles order processing, standard delivery, tracking, and shipment support. The store currently serves customers in the United States, and checkout amounts are displayed in USD.

When preparing Stemmed Crystal Red Wine Glasses, Tall Tulip Bowls, Wide Balloon Bowls, Angular Bowls, Fire-Polished Rims, Pulled Stems, Joined Stems, Faceted Stems, Circular Feet, Set Quantities, and Care Components for shipment, we review the order record, delivery address, and item details before releasing the parcel to the carrier.

TRANSIT, HANDLING & ORDER CUT-OFF TIME

  • Order Cut-Off Time: 2:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).
  • Handling Time / Processing Time: 1-3 Business Days, Monday-Friday, after payment is successfully authorized through Shopify Payments.
  • Transit Time: 7-13 Business Days, Monday-Friday, after the order has been processed and handed to the carrier.
  • Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.

Business Days mean Monday-Friday, excluding public holidays and dates when the carrier does not provide service. Orders that require additional verification may be held briefly while we contact the customer by email.

Each Xplvc stemware set passes a two-stage outbound check. The first confirms capacity, bowl profile, height, rim, stem construction, foot diameter, surface detail, and exact glass count; the second confirms that every vessel is clean, dry, separated, and secured in its own rigid compartment. Rims, bowls, stems, and feet are cushioned so adjacent glasses cannot touch, and the protected inner set is placed inside a sturdy outer carton before carrier labeling.

SHIPPING COST

We are pleased to offer Free Shipping on all orders within the United States. No minimum purchase required. Standard shipping is provided at a cost of $0.00 USD for eligible orders, and the checkout Shipping field should display $0.00 USD for standard delivery.

DELIVERY AREA

Currently, we only ship to addresses within the United States. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).

Customers are responsible for entering a complete and accurate shipping address, including unit number, postal code, and contact phone number when required. If the address cannot be used for delivery, we will contact the customer before processing the order further.

SHIPPING METHODS & COURIERS

Depending on parcel size, destination, and service availability, orders may be delivered by USPS, UPS, FedEx, DHL, or another carrier operating in the United States. The assigned carrier and tracking details are shown in the shipping confirmation email.

Some orders may be shipped in separate parcels because of product availability, package size, carrier routing, or warehouse handling. When we split a shipment, we do not charge an additional standard shipping fee.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing the assigned carrier and tracking number. Use that tracking link or enter the number on the carrier's official website to review the latest available shipment status.

If tracking stops updating for several Business Days or the parcel appears damaged, delayed, or lost, customers can contact us with the order number and a clear description so we can review the carrier information and available resolution. Contact support@xplvc.shop for shipment support.

CONTACT

For shipping questions, contact Xplvc support at support@xplvc.shop or +1 (531) 212-7658. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).