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Xplvc handles crystal-wine-glass return requests through one written review so the ordered complete stemware set, every empty vessel, and the requested outcome can be matched to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A crystal red-wine-glass return is assessed as the complete listed set. Every supplied glass must remain together with its rim, bowl, stem, and foot intact unless our support team confirms that a specific transit-damaged piece should be handled separately. For crystal red-wine-glass orders, support review may refer to listed usable capacity, overall height, bowl diameter and profile, glass composition, rim, pulled or joined stem, stem facets, foot diameter, set quantity, unused hygiene condition, and delivered package completeness.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Because wine glasses are food-contact items, an eligible non-defective return must remain completely unused, unwashed, clean, dry, and unaltered. Every rim, bowl, shoulder, stem, facet, junction, and foot must be free from wine, beverages, water, food, odors, stains, lipstick, cleaning residue, scratches, chips, cracks, impact marks, wobble caused by use, heat or thermal-shock exposure, dishwasher use, polishing compounds, or modification. Opening the parcel and conducting a careful dry visual inventory does not by itself prevent eligibility when the entire set otherwise remains new.
Repack an approved crystal-stemware return only when every glass is clean, completely dry, and otherwise eligible. Place each vessel in its own rigid compartment with dry cushioning around the rim, bowl, stem, stem-to-foot junction, and foot edge. Keep the complete listed set upright or individually sleeved so no two rims, bowls, stems, or feet can strike each other, and never place loose hard objects inside a bowl. After approval, we email the pre-paid label for download and printing together with the assigned mailing instructions; these packing steps protect the returned set and do not reduce mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@xplvc.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 1941 Legion Drive, Winter Park, FL 32789, United States.
In the first email, identify the SKU and state whether the request concerns usable capacity, overall height, bowl diameter, bowl profile, rim, stem length, pulled or joined construction, facet count, foot diameter, set quantity, delivery damage, an incorrect item, or a missing glass. For visible transit damage, focused photographs of the unused affected glass and outer parcel can help us compare the delivery with the packing record; do not handle loose shards merely to create evidence.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be requested for another available stemware format after the original complete unused set is approved for return. Any difference in price, capacity, dimensions, bowl geometry, stem construction, surface detail, set quantity, or availability will be explained before confirmation. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@xplvc.shop or +1 (531) 212-7658. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).