Privacy Policy

PERSONAL INFORMATION WE COLLECT

When you visit the Site, Device Information may be collected, including IP address, browser type, time zone, Cookies, pages viewed, search terms, and how you interact with the store. When you make or attempt a purchase, Order Information may include name, billing address, shipping address, payment information, email address, phone number, items ordered, order value, delivery information, and support messages.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use Order Information to fulfill orders placed through the Site, arrange for shipping, process payments, provide invoices and/or order confirmations, communicate with customers, handle returns and refunds, and screen our orders for potential risk or fraud.

Device Information helps us improve the store, support secure checkout, assess marketing performance, and understand how customers use the Site.

SHARING YOUR PERSONAL INFORMATION

We use Shopify to power our online store. We also use Google Analytics to help us understand how our customers use the Site. We may share personal information with service providers that help us operate the store, including Shopify, payment processors, shipping carriers, fulfillment partners, fraud prevention providers, analytics services, customer support tools, and professional advisers. We may also disclose information if required by law or to protect our rights, safety, customers, and business operations.

BEHAVIORAL ADVERTISING

We may use personal information to provide targeted advertising or marketing communications that may be of interest to customers. Customers can opt out of targeted advertising through Google Ads Settings at https://www.google.com/settings/ads/anonymous and through the Digital Advertising Alliance opt-out portal at https://optout.aboutads.info/.

YOUR RIGHTS

Depending on location and applicable law, including applicable United States federal and state privacy laws, individuals may have rights concerning their personal information. Residents may exercise the privacy rights granted by the law applicable to their state and to our processing activities. Requests may be sent to support@xplvc.shop. We may need to verify identity before completing a request, and legally permitted exceptions may apply.

Financial Data Security

To protect personal information, we use reasonable administrative and technical safeguards. Payment credentials submitted at checkout are transmitted to Shopify Payments through encrypted connections; our store does not directly receive or store complete card numbers or security codes.

The payment flow is protected through secure socket layer encryption, and sensitive card verification stays within the Shopify Payments environment.

Cookies, International Processing, and Retention

Cookies and related technologies may support cart functions, checkout, preferences, fraud prevention, and performance measurement. Ecommerce service providers may process information internationally, and records are retained for operational needs, legal obligations, dispute handling, fraud prevention, and policy enforcement.

Personal information may be processed or stored in United States and in other countries where Shopify, Shopify Payments, and our authorised service providers operate. Where required, we take reasonable measures to ensure that transferred personal information receives protection consistent with applicable data protection law.

Children, Third-Party Links, and Updates

The Site is intended for adult customers. We do not knowingly collect personal information from children. Third-party links or services are governed by their own privacy practices. We may update this Privacy Policy to reflect changes in our store, services, or legal requirements.

Contact

Business Address: 1941 Legion Dr, Winter Park, FL 32789, United States
Privacy Email: support@xplvc.shop
Phone: +1 (531) 212-7658
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)